How to make a compliant
We hope that you never feel the need to complain, but should you wish to complain, then there are certain procedures that need to be followed.
Under the present Education Act parents have a right to complain if they feel a school is not offering all aspects of the National Curriculum. If parents wish to make such a complaint, then they must contact the Executive Head Teacher in the first instance, who will explain how to proceed.
It is hoped that the majority of complaints can be resolved informally by raising them verbally, in person or on the telephone, or by putting them in writing, given or sent to the school. They can be discussed there and then, or at a mutually agreed time and a satisfactory explanation given or resolution speedily implemented. Complaints that cannot be resolved informally should be escalated and dealt in line with the school’s policy.